Page 5 - Pharmacy Appeals 1/4/04 to 31/3/05

Statement of voluntary compliance with the Code of Practice for
Annual Statistics

NHS Resolution is publishing this data set on their website on an annual basis.

NHS Resolution is responsible for the publication of this dataset, including the data collection
and its quality assurance. DHSC has retained an advisory role in the production of this
publication. Although the annual statistics are not official statistics or National Statistics,
where possible NHS Resolution have been guided by the UK Statistics Authority’s Code of
Practice for Statistics in their production. The Code is framed around three pillars:
trustworthiness; quality; and value.

Table 1 explains how these pillars have been applied to the Annual Statistics in a
proportionate way to demonstrate voluntary compliance, in line with the Guide for Voluntary
Application of the Code.

Table 1: How NHS Resolution voluntarily comply with the pillars of the Code of
Practice for Statistics

Trustworthiness This data set is generated from our claims management system
and our financial accounting system. The data is checked and
Confidence in the quality assured by our data analysts in NHS Resolution.
people and
organisations that Annual report claims and financial data is subject to internal and
produce statistics external audit. National Audit Office (NAO) test the underlying data
and data and the numbers reported in the financial statements have been
audited by NAO. However, these processes cannot completely
eliminate the risk of error in the underlying data.

The NHS resolution data set aims to present results in an objective
manner subject to internal management review before publication.

Quality The data used is sourced from our internal systems so the results
are subject to the quality of the underlying data source. NHS
Data and Resolution have appointed independent internal auditors and they
methods that perform an annual audit of the quality of data entered against
produce assured claims across a sample of the population. Further reviews are
statistics carried out by internal quality assurance teams and the NAO.

The claims system is used to manage all claims within NHS
resolution and is critical to all aspects of managing a claim.

Analysts in NHS Resolution undertake quality assurance of the
results data to minimise errors and improve adherence to the
prescribed methodologies.

Examples of the types of data quality checks we carry out include:

• Double uniqueness – Ensuring any data is only counted once
where defined;
• Data validity – Excluding any invalid data;
• Data completeness – Ensure that all valid data is included;
• Correct categorisation – Ensure data is categorised correctly;