Page 59 - Pharmacy Appeals 1/4/04 to 31/3/05

NHS Resolution Annual report and accounts 2021/22 35

We highlighted key elements in our 2022-25 strategy in We regularly collaborate and share learning with
our response, not least the focus on further collaboration maternity stakeholders, including CQC, GIRFT,
to improve maternity outcomes and our ongoing support NHS England and the royal colleges - for example,
to the National Maternity Safety Ambition. Our new we collaborated with GIRFT to share data
strategy contains a specific strategic aim to support this: on claims costs with trusts with a view to
influencing safer clinical practice.
Collaborate to improve maternity outcomes:
Going forward, we recognise our evolving role in
Bringing together key parties to determine driving improvements to the safety culture of the
what further improvements can be made NHS more broadly. We will continue to explore
within our areas of expertise to support the how we further build on work with key partners to
make greater use of our data and how we work in
government's maternity safety ambition.
partnership with others to identify future priorities for
We will report our progress against this strategic aim learning. We have embedded these ambitions in our
over the next three years. existing work and in our new three-year strategy.

Working across the healthcare Looking ahead, key areas of
our focus will include:
system to further improve safety
Fair resolution: We continue our strategic focus on
in the NHS
improving the way compensation is delivered when
As highlighted in the Chair's welcome, we reached something goes wrong, by adopting innovative
the end of our five-year strategy in March 2022 approaches to keep cases out of costly litigation and
and achieved a significant amount. The five-year by supporting DHSC more broadly to address the
strategy covered the two-year pandemic towards challenge of the rising cost of clinical negligence,
the end of that period. There was a huge amount supporting ongoing work across Government. We also
of change across the health and care systems continue to support DHSC with the development of
caused by the pandemic and our new strategy their Patient Safety Action Plan, with their response
provides an opportunity for us to take stock to the Health and Social Care Committee's report into
of our progress in supporting a safer NHS. NHS litigation reform (2022) and other initiatives.
We opted for a new strategy covering a three-year Just and learning culture: NHS Resolution are
period as this is long enough to enable some medium committed to working with our system partners
to long term planning, gives us some stability and to create a just and learning culture in the NHS.
enables us to set out a direction of travel over the Creating a positive culture can play a role in tackling
period. A three-year period is also short enough to a variety of workplace issues, such as retention,
accommodate the likelihood of further changes, and and is a key to improving patient safety.
for our priorities and objectives to accommodate
Practitioner Performance Advice: Our Advice
those changes. We anticipate concluding two major
service works to help ensure that the NHS workforce is
change programmes during this timeframe, one to
supported and that concerns are resolved to preserve
transform our core technology and data systems,
resources for patient care. Recognising that the data
and another to update our claims management
gathered by Advice might provide useful learning for
processes and procedures to meet the changing
the system, especially in terms of the management
needs of the system, including the introduction
of the workforce, we have identified opportunities
of integrated care boards from July 2022.
to expand our insights function within Advice.