Page 70 - Pharmacy Appeals 1/4/04 to 31/3/05
P. 70
46 Performance analysis
Key performance indicators
Our KPIs provide an objective assessment of our operational
performance and cover all areas of our operations.
We annually review these to help us to Over the year our Board and Workforce Strategy
continuously develop our services. At a high level, Group monitored a variety of workforce indicators,
our KPIs provide assurance to our Board and including establishment levels, employee turnover,
to DHSC that we are conducting our business recruitment, sickness absence, levels of pay, and equality
as intended and as we are funded for. and diversity statistics, to ensure that the associated
HR issues flowing from our business were properly
Our KPIs are agreed by our Board and DHSC and managed. We use a red, amber and green (RAG) rating
published annually via our business plan. This annual to show which KPIs we have fully met, came close to
report addresses performance against our 2021/22 meeting (within 10% of target) and failed to meet.
business plan. The target measures for some of our
internal claims KPIs are confidential as publication
could prejudice the effective management of claims.
