Page 73 - Pharmacy Appeals 1/4/04 to 31/3/05

NHS Resolution Annual report and accounts 2021/22

Intelligence

No. KPI description Area Target Met

Healthcare Professional Alert Notices issued/released
16 Advice 90% Met
(where justified) within target working days
Healthcare Professional Alert Notices revoked
17 Advice 90% Met
(where justified) within seven working days

^ Intervention

d

No. KPI description Area Target Met

Positive feedback from scheme members and Safety & At least
18 Met
beneficiaries visited on recognition of products Learning 60%
Response to scheme members and beneficiaries
19 Met
bulleted as below

• 95% response rate to scheme members and beneficiaries Safety &
19a 95% Met
following a request for contact within three working days Learning
• Participation in 18 regional engagement events for
Safety & 18
19b scheme members and beneficiaries which include Met
Learning events
two national sharing and learning events
• Eight safety and learning products to be made Safety & 8
19c Met
available for scheme members and beneficiaries Learning products

Advice education events rated by participants at Not met
20 Advice 90%
least four out of five for effectiveness/impact (89%)

Requests for advice from our Advice service responded to
21 within two working days (or within an alternative timeframe Advice 90% Met
requested by the employing/contracting organisation)

Assessments and other interventions
22 Advice 90% Met
delivered within the target timeframe
Assessment and other intervention reports
23 Advice 90% Met
produced/issued within the target timeframe

Percentage of exclusions/suspensions critically reviewed in
Not met
24 line with the following timescales: Stage 1 - after initial four Advice 90%
(89%)
weeks. Stage 2 - at three months. Stage 3 - at six months
Decisions on referrals for assessments and other
25 interventions communicated to the referrer within 13 Advice 90% Met
working days of receipt of all referral information