Page 104 - Pharmacy Appeals 1/4/04 to 31/3/05

80 Corporate governance report

Figure 22:
Information governance incidents reported by severity

200

Financial year NHS Resolution NHS Resolution NHS Resolution
Near miss Non-reportable Total
Third party supplier Third party supplier Third party supplier
Near miss Non-reportable Total
NHS Resolution incidents
reported to ICO

During this year, there were 266 incidents recorded by We received 269 requests under FOI of which 79% were
NHS Resolution. This includes those reported by third responded to within the 20 working day timescale for
party suppliers. Of this total, 180 were 'near misses'. responses. Where responses exceeded the 20 working
A near miss is defined as an incident that did not lead day time period, it was due to a number of factors
to harm, loss or damage, but could have done, and is such as the complexity of the request. In those cases
reported in order that we can learn from the near miss we advised the requestor of the likely timescales for
occurrence. During this reporting period there have been a response. We are reviewing the internal processes
three reports to the ICO, which are pending an outcome. for responding to FOI requests to consider how we
can also improve our compliance rate. A significant
The trend in reporting remains high and we have
number of FOI requests concerned maternity and
noted that the reporting numbers remain similar to
obstetrics claims. There continues to be a growing
those of last year in the context of an increase in
interest in our claims data and we have continued
size and level of activity in the organisation. Further
to publish responses on our Disclosure Log1.
work is being planned to improve the current internal
incident reporting framework so that we can better We have also updated our Factsheets2 and our
report on incidents and derive more insight and Publication Scheme3 to assist the public to find
learning. We are also providing focused training and information about our organisation and our activities.
awareness of information security matters following We seek to be open and in the majority of cases we
a review of the incidents related to these matters. do provide disclosure of information in full. Where we
do not, it is because doing so would be to increase
Responding to members of the public
the risk of identifying claimants or others who trust
Effective processes were in place throughout the us with their sensitive health information. Of the
year to ensure we responded to all public enquiries, small number of cases where we have withheld some
correspondence, parliamentary questions, issues information, two were reported to the Information
raised under Freedom of Information (FOI) and Data Commissioner, and our decisions to withhold
Protection Act (DPA) legislation, and complaints. information were upheld on legal grounds.

https://resolution.nhs.uk/foi-disclosure-log/
https ://resolution.nhs.uk/resources/?fwp_resources_type=factsheet
https://resolution.nhs.uk/wp-content/uploads/2020/04/Freedom-of-lnformation-Publication-scheme.pdf