Page 37 - Pharmacy Appeals 1/4/04 to 31/3/05

NHS Resolution Annual report and accounts 2021/22 13

Delivering greater value
16. Prosecuted a landmark case in 2018 with a 27. Adapted delivery models using IT for a range of
claimant being jailed for deliberately attempting to services as a result of the pandemic in 2020/21,
defraud the NHS and deceive the Court. This has some of which are being retained going forwards
since resulted in a number of similar judgements, (e.g. remote claims mediations, educational
underlining and promoting our determination events and virtual practitioner assessments).
to combat claims fraud and exaggeration.

17. Supported our staff through focused activity
including Investors in People (IIP) Silver accreditation
in March 2020 and launch of an equality, diversity
and inclusion strategy, refreshed in 2022.
18. Retained our ISO 27001 accreditation in
2018/19 and onwards, safeguarding our data.
19. Implemented the Clinical Negligence Scheme
for General Practice (CNSGP) in April 2019. This
has since then progressively integrated clinical
indemnity cover for most NHS activities in
England under one roof and has been supported
by our partnerships with organisations like
the Royal College of General Practitioners.
20. Approved a business case in 2021 to modernise and
improve the efficiency of our claims processes and
align them to support the new NHS regional and
integrated care landscape over the next three years.
21. Procured the Legal Costs Panel in February 2020 and
the Legal Panel in December 2021 with new contracts
designed to improve effectiveness and reduce costs.
22. Established the Clinical Negligence Scheme for
Coronavirus (CNSC) and the Coronavirus Temporary
Indemnity Scheme (CTIS) at short notice in 2020.

23. Trained NHS England staff using principles
emerging from panel hearings to reduce
preventable disputes developing in 2021.
24. Brokered a groundbreaking Covid-19 protocol
with claimant representative bodies in 2020 to
ensure that patients and NHS staff were not unduly
affected by the Covid-19 pandemic with regards to
working between claimants and NHS Resolution.
25. Performed over 25,000 compliance checks
for doctors so they could return to work to
support the Covid-19 effort in 2020.

26. Convened a maternity safety surveillance
group, working with key health system partners
to help identify potential trusts of concern
during the Covid-19 pandemic in 2020.