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NHS Resolution Annual report and accounts 2021/22 17

Who w e are and w hat w e do
We are an arm's length body of the Department The strategic aims covered by the reporting period of
of Health and Social Care tasked with: this annual report and accounts for 2020/21 were:
• Providing indemnity to the NHS for the risks • Resolution: Resolve concerns and disputes fairly
involved in delivering healthcare services by:
• Intelligence: Provide analysis and expert
- handling compensation claims, keeping knowledge to drive improvement
patients and healthcare staff out
• Intervention: Deliver interventions that
of court wherever possible;
improve safety and save money
- ensuring compensation is both fair and timely
• Fit-for-purpose: Develop people,
while combating exaggeration or fraud; and
relationships and infrastructure.
- delivering indemnity schemes that meet the
continually evolving needs of the healthcare system. The successful delivery of these strategy aims and
those outlined in Advise, resolve and learn: Our
• Delivering expert advice and support on the
strategy to 2025 will see us contribute to ensuring
management of concerns about the performance
indemnity arrangements are a driver for positive
of doctors, dentists and pharmacists;
change across the healthcare system and reduce:
• Resolving contracting disputes between
• harm to patients;
primary care contractors and commissioners
of primary care, operating independently and • distress caused to both patients and healthcare
transparently to reduce the need for such staff involved when a claim or concern arises; and
disputes to be managed via the courts; and
• the costs required to deliver fair resolution,
• Using our unique perspective across the causes thereby releasing public funds for other
of claims, performance concerns and contracting priorities, including healthcare.
disputes to provide insights back to the NHS
to help to improve safety and manage risk.