Page 42 - Pharmacy Appeals 1/4/04 to 31/3/05
P. 42
18 Performance summary
Figure 1:
Our strategic aims for 2022-25
New strategic priorities
Priority 1. Priority 2. Priority 3. Priority 4.
Deliver fair resolution. Share data and Collaborate to Invest in our people &
insights as a catalyst improve maternity systems to transform
for improvement. outcomes. our business.
All of our services will Ensuring that our unique Bringing together key Develop our people,
focus on achieving fair and datasets help derive usable parties to determine what systems and services so
timely resolution, wherever insights that benefit further improvements that we can continue
possible keeping patients patients and the healthcare can be made within our to deliver best value
and healthcare staff out and justice systems. areas of expertise to for public funds.
of formal processes to support the government's
minimise distress and cost. maternity safety ambition.
Our services
Claims Management Primary Care Appeals
Delivers expertise in handling both clinical and non Offers an impartial resolution service for the fair
clinical claims through our indemnity schemes. handling of primary care contracting disputes.
Practitioner Performance Advice Safety and Learning
Delivers expert advice, support and interventions on Supports the NHS, our members and beneficiaries to
the fair management of concerns about the better understand their claims risk profiles, to target
performance of doctors, dentists and pharmacists. their safety activity while sharing learning across the
system to improve patient care.
Enabled by
Finance and Digital, Data and Membership and Policy, Strategy
Corporate Planning Technology Stakeholder and Transformation
Engagement
Our values
Professional: we are Expert: we bring Ethical: we are Respectful: we
dedicated to providing unique skills, knowledge committed to acting treat people with
a professional, high and expertise to with honesty, integrity consideration and
quality service. everything we do. and fairness. respect and encourage
supportive, collaborative
and inclusive team
working.
